Frequently Asked Questions

Everything you need to know about shopping with M.R. Roberts.

What is the standard shipping timeframe for M.R. Roberts orders?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for those who need their fashion essentials sooner.

What is your return policy for apparel and accessories?

We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please use our online portal to generate a return shipping label.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Which payment methods do you accept?

M.R. Roberts accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At M.R. Roberts, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.